Privacy Policy

1. Introduction

Playaar Technologies Pvt. Ltd. ("Playaar," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Profile information (profile picture, sports preferences)
• Location data (GPS coordinates, address)
• Payment information
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app usage patterns)
• Location data (when you search for nearby grounds)
• Booking history and preferences
• Communication with other users

2.3 Information from Third Parties

We may receive information from third-party services, such as payment processors, social media platforms, and analytics providers.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process bookings and payments
• Send notifications and updates
• Facilitate communication between users
• Personalize your experience
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as payment processors, cloud hosting providers, and analytics services.

4.2 Ground Owners and Partners

When you book a ground, we share necessary booking information with the ground owner to facilitate your reservation.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for sensitive data
• Secure payment processing
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Update

You can access and update your personal information through your account settings in the app.

7.2 Deletion

You can request deletion of your account and associated data by contacting our support team.

8. Location Services

Our Service uses location data to help you find nearby sports grounds. You can control location permissions through your device settings. We only collect location data when necessary for providing our Service and with your explicit consent.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.